Frequently Asked Questions

Q: I've purchased my ticket online. What should I do next?

A: Following your online ticket purchase, you'll receive a confirmation email with all the details of your transaction. Scroll down to the bottom of this email, and you'll find a link to download your ticket directly. Make sure to download and save your ticket on your phone, so it's ready to be scanned upon your arrival. You'll also receive a second email saying that your order is complete, and the ticket link can be found in the same place on that email as well.

Having trouble locating the email? Sometimes emails find their way into the spam folder, so be sure to check there as well. It will be sent from

If, for some reason, you cannot find your ticket, don't worry. Just bring the credit card used for the purchase along with your ID, and provide the first and last name on the billing information at the entrance. Our staff can assist you by looking up your order. However, to keep the entry process quick and efficient for everyone, we highly recommend having your ticket ready to scan from your mobile device.

Screenshot of email showing where to download your tickets from
This is a screenshot of what our email looks like that you'd receive, scroll down and click the download button to download your tickets!

Q: Can you tell me more about Sowell's North Pole?

A: Sowell's North Pole is more than just a place; it's a winter wonderland brought to life with over ONE MILLION twinkling lights. Here, you can enjoy enchanting train rides, capture memories with Santa, take a camel ride, and indulge in the joyous atmosphere. It's a beloved family tradition that delights both the young and young at heart.

Q: What kind of refreshments are available at Sowell's North Pole?

A: Warm up with a cup of hot cocoa, pop some popcorn, and enjoy a selection of holiday snacks courtesy of our cheerful elves at the elf shack. It's the perfect way to keep your spirits high and your energy up for all the festivities!

Q: If I buy a ticket today, do I need to use it on the same day?

A: No, there's no rush! The ticket you purchase is valid for a one-time entry on any day you choose. Just remember, each single entry ticket admits one vehicle with all seatbelted passengers for a single use. Once your ticket is scanned at the gate, it won't be valid for another entry, so plan your visit to make the most of it!

Q: Where is Sowell's North Pole located and how can I find directions?

A: Sowell's North Pole is nestled at 7650 Sowell Rd, Milton, FL 32570. For your convenience, you can find detailed directions by clicking on this link: Google Maps Directions. Simply enter your starting location for a customized route to our festive experience.

Season Pass FAQ

A BRAND NEW OFFERING THIS YEAR! Purchase a season pass for $100 (available online only) and gain entry to our holiday lightshow once per day for the entire season!

Q: What is a Season Pass ticket?

A: A Season Pass ticket is your golden key to enjoying our event every day of the season. It allows you daily single-vehicle entry, ensuring you never miss a moment of the fun - as long as the season ticket holder is in the vehicle with their ID.

Q: How often can I use my Season Pass?

A: You can use your Season Pass to enter once per day throughout the event season. It's perfect for those who want to experience the event multiple times.

Q: Does the Season Pass holder need to be present?

A: Yes, the person whose name is on the Season Pass must be present in the vehicle upon entry. This pass is non-transferable to ensure exclusivity for our valued pass holders. The passholder must present identification at the door

Q: Can I share my Season Pass with family or friends?

A: No, the Season Pass is exclusive to the named holder and cannot be shared. We will check IDs at the gate to verify this.

Q: What do I need to bring with me to gain entry with my Season Pass?

A: Please bring a valid photo ID along with your Season Pass for daily entry. This is to confirm that the pass is being used by the authorized holder.

Q: What happens if I forget my ID or my Season Pass?

A: Entry will not be permitted without your Season Pass and a matching photo ID. It's essential to bring both each time you visit to enjoy uninterrupted access.

Q: Is there a limit to how many times I can enter with my Season Pass in one day?

A: The Season Pass allows for one entry per day. Once you exit the venue, re-entry will require a new ticket or you can return on another day with your Season Pass.

Q: Can I purchase a Season Pass as a gift for someone?

A: Absolutely, a Season Pass makes a great gift! Just ensure the pass is issued with the correct name of the person who will use it, as we will check for ID at the gate.

Where are you located ? How do I get there?

We are located at 7650 Sowell Rd, Milton, FL 32570


Do I have to use my ticket the same day I purchase?

The ticket you purchase is good for ONE vehicle entry ONE time. Once scanned it will NOT work at the gate again - vehicle tickets include entry for each seatbelted passenger inside the vehicle!

Are there any refreshments available at Sowell's North Pole?

Yes, the elves at the elf shack provide hot cocoa, popcorn, and other holiday snacks.

How can I pay train tickets at Sowell's North Pole?

You can purchase train tickets at the train station onsite using cash or card

How much does it cost to ride the train at Sowell's North Pole?

Train tickets cost $2 per person.

How much does it cost to enter Sowell's North Pole?

You can purchase tickets online in advance for $20 + Taxes and Fees, or at the gate for $20 CASH

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